Frequently Asked

Everything, gently answered

A little clarity before you fall in love with a piece. From stitching to shipping, here is everything we are most often asked — written the way we would tell a friend.

Every design is thoughtfully tailored the way it is presented. Two-piece and three-piece sets are curated as shown, and where a piece is offered unstitched you will find it clearly noted on the product page. If you are ever unsure, message us before ordering and we will walk you through it.

Each product page carries its own size guide with exact measurements, so you can match your favourite fit at home. When a design sits between two sizes, we gently suggest sizing up for that effortless, breathable drape. Still deciding? Send us your measurements on WhatsApp and we will recommend the right one for you.

Yes — we wrap and send our pieces to every corner of Pakistan, and to homes around the world. Charges and timelines are set out in full on our Shipping Policies page, and prices are shown in both PKR and USD so there are no surprises at checkout.

Ready-to-wear pieces are dispatched within a few working days, with delivery across Pakistan typically following soon after. International parcels take a little longer, as good things travelling far tend to. You will receive tracking the moment your order leaves us, so you can follow it all the way home.

Checkout is secure and simple. You can pay with the options shown at the final step, and every transaction is protected end to end. If your preferred method is not listed, reach out — we are always happy to find a way that works for you.

We want every piece to feel like it was made for you. If something is not quite right, our Returns & Refunds page explains exactly how to arrange a return or exchange, along with the timelines and conditions. Keep the piece unworn with its tags intact, and we will take care of the rest.

We photograph our collections in natural light to stay as true as possible to the real thing. That said, every screen tells colour its own way, so a whisper of variation between your display and the fabric in hand is natural. Want to be certain before you order? Ask us for a detail shot and we will send one over.

Our everyday lawn and pret love a gentle cold wash and a shaded line to dry. Embellished and formal pieces prefer the care of a trusted dry cleaner to keep every bead and thread pristine. A cool iron on the reverse, and your piece will stay as lovely as the day it arrived.

Many of our designs are made in limited runs, so once a favourite finds its home it may not return. When a restock is planned, you can leave your email on the product page and we will let you know the moment it is back — before it slips away again.

We would love to hear from you. Message or call us on WhatsApp at +92 326 3357314, write to info@afifaakhtarzain.com, or say hello through our Contact page. A real person from Karachi will always reply.

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